Privacy policy

Quiet Anchor Concierge, LLC is a Texas after-loss concierge service. This policy explains what personal information I collect, why I collect it, who ever sees it, and what control you have over it.

Two different things are covered here, and it's worth keeping them separate in your mind. There's the information you give me by visiting this website or filling in the contact form, and then there's the far more sensitive information I work with once you become a client. The second kind gets handled with more care, because it has to be.

Who is responsible for your information

Quiet Anchor Concierge, LLC is the business responsible for the information described here. I'm Adrianne Brown, and I'm the only person who handles it.

Email: add your business email
Phone: add your business phone
Mailing address: add your registered agent address

What I collect from website visitors

If you only read this website and never contact me, I don't collect your name, your email, or anything that identifies you. There are no analytics trackers, no advertising pixels, and no cookies set by Quiet Anchor.

Two things happen automatically that you should know about anyway:

• My web host records standard server information such as IP addresses and browser type, which is ordinary for any website and is used for security and reliability.
• This site loads its typefaces from Google Fonts, which means your browser contacts Google's servers and Google receives your IP address in the process.

If you fill in the contact form

The form asks for your name, email address, phone number, where you are in Texas, and whatever you choose to tell me about your situation. I use that only to respond to you and to work out whether I can help.

Please don't put account numbers, Social Security numbers, or policy numbers in that form. It isn't the right place for them, and I don't need them to have a first conversation with you.

What I collect from clients

This is the part that matters most. To do after-loss coordination properly, I end up working with information that is genuinely sensitive, both about you and about the person who died. Depending on the work, that can include:

• Names, addresses, phone numbers, and dates of birth and death
• Death certificates and the information on them
• Social Security numbers, when an agency or claim form requires one
• Account numbers for banks, utilities, pensions, and subscriptions
• Life insurance policy details, VA and pension records, and benefit claim paperwork
• Names and contact details for family members and beneficiaries you ask me to notify
• Details of your circumstances that you share with me in the course of the work

I collect only what a specific task actually requires. If a form needs a number, I'll ask for that number. I don't gather documents on the chance they might be useful later.

Why I use it

• To do the work you hired me to do, which is largely making calls, requesting documents, and preparing paperwork on your instructions
• To answer your questions and keep you updated on where things stand
• To send you invoices and keep ordinary business records
• To meet legal, tax, and recordkeeping obligations

I don't use your information for marketing, I don't build profiles, and I don't add you to any mailing list without you asking to be on it.

Who else sees it

Doing this work means contacting third parties on your behalf, so some sharing is the whole point of the service. I share what a given task requires, with the organizations you've asked me to deal with. That can include:

• Government agencies such as the Social Security Administration, the VA, and county offices
• Banks, pension administrators, insurers, and benefit providers
• Funeral homes and cemeteries
• Utilities, subscription services, and credit bureaus
• Your attorney, accountant, or executor, when you ask me to send them something

I also use ordinary business services that handle information as part of how they work, including my website host, my email provider, and my payment processor. They act on my instructions and are not free to use your information for their own purposes.

Beyond that, I may disclose information if the law requires it, or if it's necessary to protect someone from harm.

How long I keep it

Contact form messages that don't turn into work get deleted within about twelve months.

Client files are kept for as long as the engagement is active, and afterward for the period my business and tax records require, which is generally several years. After that they're deleted or destroyed.

If you want your file deleted sooner, ask me and I'll do it, apart from anything I'm legally required to keep.

How it's protected

I'm one person, not a large company, so I'll be plain about what that means. I keep client information in password-protected, encrypted storage with multi-factor authentication turned on. Paper documents are kept locked and are shredded once they're no longer needed. I don't discuss your affairs with anyone who isn't part of the work you've asked me to do.

No method of storing or sending information is perfectly secure, and anyone who tells you otherwise is overselling. What I can promise is that I take it seriously and I keep as little as the job allows.

Your choices

You can ask me at any time to:

• Tell you what information I hold about you
• Correct anything that's wrong
• Delete your information, subject to records I have to keep
• Send you a copy of what you've given me
• Stop contacting you

Email me and I'll respond within 45 days. There's no charge for this.

Texas residents have rights over their personal data under the Texas Data Privacy and Security Act. Small businesses are largely exempt from that law, and Quiet Anchor is one, but I'll honor requests of this kind regardless of whether I'm required to.

Children

This website isn't directed at children, and I don't knowingly collect information from anyone under 13. If a deceased person's estate involves minor beneficiaries, any information about them comes from you as the adult handling the estate, and it's treated with the same care as everything else.

Changes to this policy

If this policy changes, the updated version will be posted here with a new date at the top. If a change materially affects current clients, I'll tell them directly rather than relying on you to notice.

Questions

If anything here is unclear, or you want to know exactly what I hold about you, just ask. Email add your business email and I'll answer plainly.